FAQs

Frequently Asked, Expertly Answered

To view frequently asked questions, please select the section of interest from the list below:

Purchasing from DASI

How do I purchase from dasi.com?

In order to purchase from DASI you will need to register for an account. The registration form is simple and intuitive and is completed on line. Please click the "Register" link which is located in the top right hand area of the home page and complete the registration form.

How long does the registration process take?

The registration form will only take a few moments to complete, An e-mail will be sent to you with a link to activate once your account has been setup.

I still haven't received my account notification. Please contact a member of our Sales & Service Team for assistance on
US/CANADA: +1 305 234 2333
Europe: +44 (0)20 8447 3436
ASIA/PAC: +65 3158 2835
LATIN AMERICA: +55 1132 301 050

Can I still purchase from DASI via the sales desk?

You can still purchase from DASI via our sales desk, however our on line experience offers benefits such as immediate on line pricing, "buy it now" functionality and easy to view trace paperwork which simplifies your purchasing process. By registering with DASI and using the web store you will eliminate the RFQ process, have real time visibility of our stock and have access to the trace documentation to further assist your purchasing decisions.

Stock Availability

Does the stock listing on DASI update in real time?

Yes. All stock listed is on the shelf, ready to go and on a first come, first served basis.

I can't find what I'm looking for.

Please keep checking because we have new stock arriving at the Central Distribution Hub on a regular basis.

Minimum Order Value / Quantity

Do you have a minimum order value (MOV) / minimum order quantity (MOQ)?

Our minimum order value for online transactions is $180 USD. We also have minimum order quantities on certain stock items (e.g. standard hardware) which are shown when the part is added to basket. Please be aware that 'On Account' customers benefit from an MOV of $100.

Quotations

How does the quotation function work?

Once you have selected your parts and added them to your basket, you can create, download and print a quotation in checkout so that you have a hard copy.

You will need to proceed through the checkout process in order for you to select your shipping method and for the system to apply any qualifying discounts to your sub-total. When you get to the payment page (next to the WorldPay and My Account options) you will also have the option to create a quotation which you can then download and print.

Where can I view my quotations?

You can view your saved quotations at anytime by visiting 'My Account'. You can assign each quotation a reference of your choice to assist you in managing your quotations.

How long is my quotation valid for?

Your quotation will be valid for 30 days and we will send you an email 10 days before it expires.

Pricing

I am unable to view pricing.

Please ensure you are logged in. Only registered users of DASI can view pricing on line.
If pricing is not available on line, please use our Make Offer or Request RFQ for a timely response.

What currency are your prices listed in?

All prices are in US Dollars ($).

I see the same part detailed but with two different prices.

DASI apply a discount depending on the level of trace paperwork provided with a part. Please ensure that you select the correct trace for your end user's requirements.

Trace paperwork

I'm unable to view the trace paperwork documents.

Please ensure you are logged in. Only registered users of DASI can view trace documentation on line.
Please log in or register for an account.

I can see the trace documentation but I am unable to download it.

In order to avert the possibility of counterfeit trace paperwork entering the supply chain, we have digitally watermarked our trace paperwork and offer the ability to view it only. Un-watermarked trace paperwork will be provided with every purchase.

Stock location

Where is your stock located?

Our stock is located in MIAMI.

Delivery

Does DASI offer a delivery service?

No, we do not at this time.

How will I know my order has been dispatched?

We will send you an e-mail with courier tracking details.

Why do you need to know the 'Ship To' countries for my couriers and brokers?

This is because some customers have multiple courier or broker accounts. You can update your 'Ship To' countries within the My Account section under the Couriers and Broker tab.

When I try to select a courier from my drop down list for Customs Clearance nothing appears?

This is because you may not have saved a courier account in the ‘My Account’ section for the 'Ship To' destination that you are sending the order to. Simply click on the ‘Add New’ button or edit the 'Ship To' countries in the ‘Couriers & Brokers’ section of ‘My Account’.

My goods haven't yet arrived.

Please check the Order tab in the 'My Account' section for information on your order. If the order has been despatched we would have e-mailed you a tracking number. The tracking number is shown for all orders with a shipped status.

Drop shipments

Can you drop ship my orders?

Yes orders can be drop shipped. Please ensure you add your end user's delivery address to your 'Ship To' addresses. Please also ensure that you add either your end user's account details or your own for customs clearance.

Is there a surcharge for drop shipping orders?

DASI does not apply a surcharge for drop shipping orders.

Can you send my paperwork with the order and not DASI paperwork?

Your paperwork can be issued with the shipment by special arrangement. Please contact a member of our Sales & Service Team for assistance on
US/CANADA: +1 305 234 2333
Europe: +44 (0)20 8447 3436
ASIA/PAC: +65 3158 2835
LATIN AMERICA: +55 1132 301 050

Payment methods

What types of payment do you accept?

We accept payment by Credit Card (Visa, MasterCard and American Express) for online orders. Wire Transfer payment and Credit Card payment is accepted for orders processed by the Sales & Service Team.

Do you charge a handling fee for Credit Card transactions?

We do not charge a handling fee for Credit Card transactions.

Can you supply a receipt for my payment?

WorldPay will issue a receipt with every Credit Card transaction.

Can we pay upon receipt of the parts?

Only if you pick up the parts at our Miami facility. we process orders on a pre-payment or on account basis and will only release orders once the order has been completed.

What happens if my payment is declined?

In the event your payment is unsuccessful you will be alerted by a WorldPay message which will be displayed on screen and your order will automatically be cancelled. In order to purchase the parts you require you will need to repeat the purchasing process by selecting "re-order" and submitting alternative payment card details.

Will you store my credit card details for future transactions?

Credit card details will not be stored by DASI

How can I obtain a copy of my invoice?

Please contact a member of our Sales & Service Team for assistance on
US/CANADA: +1 305 234 2333
Europe: +44 (0)20 8447 3436
ASIA/PAC: +65 3158 2835
LATIN AMERICA: +55 1132 301 050

Order amendments

Can I amend my order after I have checked out?

Orders can be amended, subject to process status, by contacting a member of our Sales & Service Team for assistance on
US/CANADA: +1 305 234 2333
Europe: +44 (0)20 8447 3436
ASIA/PAC: +65 3158 2835
LATIN AMERICA: +55 1132 301 050

Can I change the priority after I have checked out?

Order priority can be changed, subject to process status, by contacting a member of our Sales & Service Team for assistance on
US/CANADA: +1 305 234 2333
Europe: +44 (0)20 8447 3436
ASIA/PAC: +65 3158 2835
LATIN AMERICA: +55 1132 301 050

Returns and refunds

What is DASI's return and refund policy?

DASI will accept returns and issue refunds if the parts provided are defective, do not correlate with their accompanying trace paperwork or if the parts have been issued in error. Please contact the Sales & Service Team in the first instance should you need to return any goods.

Compliance checks and end user information

What is a compliance check and why is it required?

It is the policy of DASI to fully comply with the laws and regulations for the transfer, export, re-export, sale, consignment and disposal of any product, software or technology from the local country and the United States perspective. DASI adheres to compliance with all international export laws and regulations.

The export of a wide range of goods and technologies is controlled by respective governments. Governments use export controls to: prevent potential adversaries from obtaining militarily relevant technologies; prevent the proliferation of nuclear, chemical and biological weapons, and ballistic missiles; and support foreign policy goals, such as promoting human rights and combating international terrorism.

To ensure compliance with export controls, DASI conducts screening to determine whether new customers, suppliers or other service providers appear on the RPL (Restricted Party Lists also known as Denied Parties Lists and proliferation checklist) are affiliated with embargoed countries or participate in activities that present a high risk of diversion.

Why has my account been blocked?

This is part of our statutory compliance checks as part of the order process. Our Sales & Service Team deal with these queries and will contact you back with an update.

How do I know my account has been blocked?

You will see a message on screen confirming your account has been blocked and you will also receive an e-mail explaining that you will be re-activated within 24 hours.

What happens next?

If you haven't received a re-activation e-mail within 24 hours please contact a member of our Sales & Service Team for assistance:
US/CANADA: +1 305 234 2333
Europe: +44 (0)20 8447 3436
ASIA/PAC: +65 3158 2835
LATIN AMERICA: +55 1132 301 050

How do I re-activate my account?

Please click on the re-activate link within the body of the e-mail you receive.

Why do you request end user information?

End user information is of central importance in the exporting procedure and to the whole system of export control within the aerospace sector. We must ensure that exports are not diverted or re-exported to end users who appear on Restricted Party Lists.

Log in and password enquiries

I do not have log in and password details. What do I do?

To obtain log in and password details you must first register for an DASI account. Please return to the home page and click the "Register" link in the top right hand corner of the screen. You will then see an application form to complete and submit.

I have tried login in and it hasn't worked. What do I do?

If you have forgotten your password please use the 'Forgot Password' functionality on the Login page. If you have forgotten your username then please contact a member of our Sales & Service Team for assistance
US/CANADA: +1 305 234 2333
Europe: +44 (0)20 8447 3436
ASIA/PAC: +65 3158 2835
LATIN AMERICA: +55 1132 301 050

Quality assurance

What do I do if I want a vendor approval form completed?

Please click here to download/view a pre-completed customer approval questionnaire. If more specific information is required please contact us with your request.

Any other enquiries

Please contact a member of our Sales & Service Team for assistance

US/CANADA: +1 305 234 2333
Europe: +44 (0)20 8447 3436
ASIA/PAC: +65 3158 2835
email


Channel Partners

DASI is the leading resource for increasing visibility and sell-through in heavy maintenance facilities, repair shops and operators across the globe.

+1 305-234-2333

Asia Pacific: +65 3158-2835
Europe: +44 (0) 20-8447-3436

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